LINKERNO now separates appointment requests from confirmed bookings, improves urgency detection, adds confidence levels and uses weighted intake quality scoring.
What changed
- More accurate lead classification
- Requested appointments no longer appear as booked
- Urgency uses explicit evidence and negative answers
- Quality scores explain missing intake information
Why it matters
This update is part of LINKERNO’s work to reduce missed opportunities, automate routine front-desk work and give small businesses clearer visibility into inbound customer activity.
How LINKERNO approaches automation
Normal, high-confidence workflows can be automated. Uncertain or higher-risk situations remain reviewable, and administrators retain manual override controls.
Areas: Intelligence, Lead Operations