LINKERNO now adds a provider-independent SMS layer with secure Twilio credential storage, inbound SMS handling, opt-out tracking, queue safeguards and a rewritten Quality 2.0 readiness check that uses canonical routing, knowledge and billing data.
Availability: Beta / controlled rollout. Availability may depend on business configuration.
What changed
- Provider Center for one-time platform configuration
- Secure SMS provider adapter with credential health checks
- Inbound SMS and STOP/opt-out tracking
- Queue idempotency and consent gates
- Quality 2.0 canonical readiness checks
Why it matters
This update is part of LINKERNO’s work to reduce missed opportunities, automate routine front-desk work and give small businesses clearer visibility into inbound customer activity.
How LINKERNO approaches automation
Normal, high-confidence workflows can be automated. Uncertain or higher-risk situations remain reviewable, and administrators retain manual override controls.
Areas: SMS Recovery, Provider Infrastructure, Quality, Automation