LINKERNO now adds deterministic pre-launch scenario testing, a unified customer timeline across voice, web chat and SMS, and a safer known-cost margin view that separates measured costs from estimates.
Availability: Beta / controlled rollout. Availability may depend on business configuration.
What changed
- Pre-launch Test Studio with critical scenario gates
- Unified contact timeline across calls, chat, SMS and appointments
- Known-cost margin calculation with transparent assumptions
- Manual override and Shadow-first external actions
- Industry-aware test scenarios
Why it matters
This update is part of LINKERNO’s work to reduce missed opportunities, automate routine front-desk work and give small businesses clearer visibility into inbound customer activity.
How LINKERNO approaches automation
Normal, high-confidence workflows can be automated. Uncertain or higher-risk situations remain reviewable, and administrators retain manual override controls.
Areas: Quality, CRM, Automation, Cost Control